Mike is a local candidate with strong experience working as a User/Systems Analyst in the health insurance domain. Although he hasn’t held the formal title, Mike has had very similar responsibilities to that of a Business Analyst. This includes gathering and analyzing data, testing and enhancing systems and work procedures, maintenance of systems, creating/executing test plans, tracking defects, providing detailed documentation, working with various project teams in IT and on the business side, improving processes, and more. Additionally, he has experience working with production staff to help diagnose possible issues within the system. With a background in Journalism, Mike also has exceptional writing and documentation skills.